Terms information for Slot Planet Casino
What this page covers
At slotplanetcasinouk.co.uk, we explain selected Slot Planet Casino conditions for readers in Great Britain. This page is not the casino's Terms of Use. The operator's conditions govern registration, play and offers; slotplanetcasinouk.co.uk does not run player accounts or handle wagers.
Slot Planet is operated by White Hat Gaming Limited. Gambling activity through its website in Great Britain is licensed and regulated by the UK Gambling Commission under licence number 52894. The licence is White Hat Gaming Limited's, not slotplanetcasinouk.co.uk's.
Accounts and checks
Opening a Slot Planet account forms an agreement with the operator under its Terms of Use. The operator permits one account per player. Applicants must be at least 18, live in Great Britain and give accurate registration details. Players must keep account information private.
The operator can check age, identity, address, payment details and source of funds, even after an account is opened. Withdrawals may be affected while checks are outstanding, and unresolved verification problems can result in suspension or closure. Deposits must come from a payment method in the account holder's name. Registration and play are in pounds sterling.
Deposits, withdrawals and funds
Slot Planet says players can generally withdraw available funds, provided verification is complete, payments are confirmed and relevant withdrawal and promotional conditions are met. Withdrawals go back to a payment method used to deposit. The general terms set a £20 minimum withdrawal; Customer Support can arrange withdrawal of a full balance below that amount. A particular offer sets a £10 minimum for cash funds under that offer. That offer-specific figure does not replace the general minimum.
White Hat Gaming Limited states that customer money is kept separate from business accounts and that arrangements exist to distribute assets in customer accounts if it becomes insolvent. The operator calls this the UK Gambling Commission's medium level of customer-fund protection. It is not an arrangement provided by slotplanetcasinouk.co.uk.
Games and payout limits
Rules and payout information are available within each game. Slot Planet limits payment for any single bet or spin to £250,000, excluding potential progressive jackpot winnings. A progressive jackpot win requires written confirmation from the operator.
Gambling can lead to financial loss. See Responsible gambling for information about spending controls, time-outs and self-exclusion.
Promotions
Slot Planet's standard promotional conditions apply alongside the terms of each offer. If the two conflict, the offer-specific promotional conditions prevail. The operator's Terms of Use also apply.
Deposited cash and bonus money sit in separate balances. Unless an offer says otherwise, the standard promotional conditions require bonus money to be wagered ten times before it can become cash. Games have different contribution rates. A cash withdrawal made while a bonus is active can cancel the remaining bonus. Check the particular offer's expiry and game restrictions before taking part.
Inactive accounts and complaints
Slot Planet treats an account as inactive when there has been no deposit or bet for 12 consecutive months. Where an inactive account has a positive balance, the operator says it will attempt to notify the player and return the money to the last deposit method. If the account is still inactive at least 30 days after its first notification attempt, a £5 monthly charge is taken from real-money credit. If less than £5 remains, the full remaining balance is taken.
Account and gambling-transaction complaints start with Slot Planet Customer Support via live chat or email. An unresolved issue can go to further review and then the Complaints Team. At the final stage, a customer still dissatisfied with a gambling dispute may receive information about alternative dispute resolution. The operator handles non-gambling complaints internally. For a question about this page rather than a casino account, contact slotplanetcasinouk.co.uk at [email protected].