Privacy information for Slot Planet Casino
What this page covers
slotplanetcasinouk.co.uk provides this summary of Slot Planet Casino’s privacy information for readers in Great Britain. The practices described below are those of the casino, not a privacy policy for slotplanetcasinouk.co.uk.
Slot Planet is owned by Branders Limited and operated by White Hat Gaming Limited. The casino’s notice identifies them as joint controllers: White Hat Gaming Limited handles purposes connected with gambling services, while Branders Limited handles marketing purposes.
Information used for an account
The operator asks people opening an account for details including their name, username, contact information, date of birth and address. It uses personal data to check identity and age. Its notice also describes processing payment details, transaction and gaming history, device and website-use information, correspondence and marketing preferences. Support calls may be recorded for training, quality management and resolving queries.
Information can come directly from a customer, from activity on the casino website or from third parties. If a customer authorises an eligible sign-up service, registration and contact details may be supplied to the account profile through that service.
Why the operator processes data
The casino’s notice gives different grounds for different activities:
| Activity | Ground stated by the operator |
|---|---|
| Managing accounts and processing payments | Performing a contract |
| Checking identity and age; addressing fraud and responsible-gambling obligations | Meeting legal or regulatory obligations |
| Applying customer-set deposit, spend or loss limits | Consent |
| Analysing service use to improve the customer experience | Legitimate interests |
The operator records and monitors betting, gaming and account transactions. It also assesses gambling patterns to identify customers who may need support. Its systems can sometimes lock an account or apply a limit automatically, although its notice says decisions generally involve human intervention. A customer can challenge a decision and request human review at [email protected].
Sharing, marketing and transfers
For verification and regulatory purposes, the operator may disclose relevant information to organisations such as age-verification agencies, financial institutions, credit reporting agencies and regulators. Its notice names TransUnion and Equifax Ltd. as possible recipients of data used to assess financial position. It may also use group companies and service providers to process data on its behalf, and share self-exclusion information with national schemes such as GamStop.
The operator says it sends marketing communications where the customer has consented. Marketing preferences can be changed, but service-related messages may still be sent. The notice also describes possible sharing with marketing affiliates and transfers outside the European Union; for such transfers, the operator says it takes steps to protect the data.
Cookies and security
The casino’s notice describes cookies used for site operation, analytics, preferences and returning visits, alongside pixels used to measure advertising activity. Browser settings can restrict cookies, though doing so may affect site functions. See Cookies for more context.
The operator describes safeguards against unauthorised access and loss of personal data. It also cautions against sending sensitive details, such as payment-card numbers, by email.
Privacy requests
The casino’s notice describes rights that may include access, correction, erasure, objection and restriction of processing, depending on the circumstances. A deletion request may be refused where the operator has a legal or regulatory reason to retain data. To ask about the casino’s handling of personal data or exercise a right, contact its data protection officer at [email protected].
For other information on slotplanetcasinouk.co.uk, see Terms, Privacy, Cookies, Responsible gambling and Contacts. For a question about slotplanetcasinouk.co.uk, use [email protected]; casino account and data requests should go to the operator instead.