Responsible Gambling at Slot Planet Casino
Keeping gambling in perspective
Gambling carries a risk of losing money. Slot Planet Casino presents it as entertainment, not a means of paying debts. Before playing, decide how much you can afford to deposit, stake and lose, and set a time to stop. Take breaks rather than gambling more to recover a loss. Players can review their deposits and withdrawals in the casino's My Account area.
Slot Planet Casino advises against gambling when it interferes with daily responsibilities, while recovering from a dependency, or while under the influence of alcohol or another substance. If you are struggling to control your gambling, seek help from a specialist service; account controls need not be your only source of support.
Financial limits and reminders
Players can choose a financial limit during registration and amend it later. Slot Planet Casino offers daily limits covering 24 hours, weekly limits covering seven 24-hour periods and monthly limits covering 28 days. It also uses 28 days as a month when assessing whether a change increases or decreases a limit.
| Requested change | Slot Planet Casino's stated process |
|---|---|
| Decrease a limit | The lower limit applies immediately. |
| Increase a limit | After 24 hours, the player must confirm the increase on the account's financial-limits page or through the confirmation link sent by email. |
| Change the type of limit, for example between net and gross deposit limits | The change requires a 24-hour wait followed by confirmation on the account page or through the emailed link. |
A limit applies to the Slot Planet Casino website account only, not to accounts on other websites operated by the same company. Players can also activate a game-time reminder from the homepage or, after logging in, from the Responsible Gambling section of My Account. Its minimum setting is one minute.
Time-out and account closure
A time-out can last from 24 hours to six weeks. Players select the duration in the Responsible Gaming section of My Account. Confirmation suspends account access immediately until the selected period has passed; Slot Planet Casino says an active time-out cannot be lifted or overridden.
Balances and advance wagers stay in the account during a time-out. Winnings are credited but cannot be accessed until the break ends. - During the break, you cannot access or cancel future bets, saved games, bingo tickets bought in advance, bonus funds, or entries for bonus schemes or competitions. Bonuses may expire under their terms, and the casino says expired bonuses cannot be reinstated when the account reopens.
A standard account closure is not the same as self-exclusion. Players can ask Slot Planet Casino Customer Support to close an account and can later contact that team to reopen it. The casino advises anyone concerned about a gambling problem to consider self-exclusion instead.
Self-exclusion
Slot Planet Casino offers self-exclusion for a selected period of six months to five years. It says exclusion covers all of a player's accounts across its network; if different periods have been requested on different sites, the longest governs. The casino takes reasonable steps to prevent new accounts, and an excluded account cannot be reactivated before the exclusion ends. Players should not attempt to reopen or create accounts while excluded.
To complete the automated request, the account holder must acknowledge the restrictions, select a period and submit it. Slot Planet Casino then emails confirmation of successful self-exclusion. If the process is left unfinished, the account stays active. If you cannot complete it online, tell the casino's Customer Support that you attempted the automated process and ask for manual self-exclusion. An email asking for help does not take effect instantly; wait for the casino's confirmation. Unless a different period is specified, the casino sets six months.
Slot Planet Casino recommends seeking help from gambling support agencies and excluding accounts with other operators. Once the exclusion period ends, returning players must contact its Customer Support and wait a further 24 hours. GAMSTOP is a separate free service for exclusion from online gambling companies licensed in Great Britain: gamstop.co.uk.
Recognising a problem and finding help
Signs of a problem include gambling to escape unhappiness, feeling driven to win back losses, concealing the time or money spent, or losing interest in family, friends or hobbies. Gambling with money needed for essentials or feeling distressed about gambling also calls for attention. Slot Planet Casino advises people who recognise these signs to talk to someone and consider self-exclusion.
- GambleAware offers information and advice about gambling harms.
- GamCare supports people affected by gambling. The helpline number listed by Slot Planet Casino is 0808 8020 133.
- Gamblers Anonymous UK offers peer support.
- GamBlock offers gambling-site blocking software.
For help with a Slot Planet Casino account or its gambling controls, contact the casino's Customer Support. At slotplanetcasinouk.co.uk, we cannot administer those controls or handle casino account requests. For questions about our page at slotplanetcasinouk.co.uk, email [email protected] or visit Contact.
Protecting under-18s
Slot Planet Casino accepts customers aged 18 or over and says it asks for identification and documents if it suspects a customer is underage. Keep account credentials private, avoid leaving children unattended with a device while gambling, and consider parental filtering tools. Report concerns that a minor is using a Slot Planet Casino account to the casino's Customer Support.
Other information on slotplanetcasinouk.co.uk
At slotplanetcasinouk.co.uk, we provide terms, privacy information, cookie information and contact details. Our responsible gambling page at slotplanetcasinouk.co.uk describes the casino's stated controls; it does not operate them.